Know how to protect yourself.

Some members have recently reported suspicious email, text, and phone communications that appear to have come from Highmark. They typically contain a link to a fake, but realistic-looking, website asking you to enter personal info. They may encourage you to download a harmful app or ask you to call a non-Highmark phone number for follow-up.
Examples of suspicious communications contain:
  • Senders whose email or web links include slightly misspelled words or odd formatting.
  • Links to sites that immediately request personal information.
  • A false sense of urgency, such as a request for you to “act now” before something bad happens.
  • An offer for a reward, such as a gift card for completing specific instructions.
  • Robocalls canceling an appointment with a number for rescheduling.
What should you do?
If you’re even a little unsure of whether an email, text, or phone call is fraudulent, don’t take any chances. Forward suspicious emails to cybersecurity@highmark.com, or write them a message to inform them of suspicious texts or phone calls.
Be assured.
Your personal health information is safe with Highmark, and these communications are in no way related to a data breach.
Help combat all fraud.
If you encounter any non-Highmark communications that you suspect to be fraudulent, you can report it on the federal government’s fraud website: ReportFraud.ftc.gov.